Answered By: Kelsie Crawford
Last Updated: Nov 29, 2020     Views: 24

Library users might encounter this error message in Factiva: "Use of the files is restricted to purposes of research and education only. Other uses and excessive downloading are strictly prohibited."

Factiva will restrict access to the database if it detects excessive usage in a single session, usually in cases of bulk or systematic downloading, which is not allowed under our usage agreement. The block is usually in place for an hour to a few hours. Please clear your browser cache before accessing Factiva after this time period has passed.

If you continue to have issues accessing Factiva after clearing your browser cache and waiting a few hours, please contact us here.